easyITSMESP Integration made easy, effective and efficient with ITRP Integrations Service.

Posted by on nov 26, 2013 in Product Feature | 0 comments

A new service is has been launched for ITRP customers. It is called the ITRP Integrations service. This service makes it possible to link an ITRP environmet with another ITSM application. This can be useful for organizations that work closely together with one or more external service providers that do not [yet] use ITRP.   Of course, it would be easiest if the external service providers would also use ITRP. That way a trusted relation could be established with the ITRP accounts of these ESPs and no development would be required. Still,...

read more

easyITSMITRP Serving All Size of Businesses

Posted by on nov 8, 2013 in Product Feature | 0 comments

Gartner’s latest research note on the IT service desk vendor landscape for SMBs provides a useful overview of today’s popular service desk solutions. ITRP is included as one of the solutions worth considering for midsize businesses because of its costs and low level of complexity.Even though ITRP offers some advanced service level management features that were created for large enterprises and their external service providers, ITRP is so easy to set up that it has become an attractive alternative for medium-sized businesses. To...

read more

easyITSMIt’s all about Performance.

Posted by on jul 1, 2013 in Performance, Product Feature | 0 comments

When it comes to successful IT service management (ITSM) implementations, speed matters much more than most people think. Yet it is rarely even a consideration when organizations select their ITSM solution. Only after signing the multi-year contract do they find out that their new baby is slow. And the more tricks they teach this baby (by configuring its business logic), the slower its gets.Let me illustrate why we feel so strongly about application response times.Take for example an IT specialist who just received a new incident. He will...

read more

easyITSM99,99%

Posted by on jul 1, 2013 in Performance, Product Feature | 0 comments

Yes, we’re talking availability. The overall availability of the ITRP service was 99.99% for the past year. In total there were 9 outages during the 366 days of 2012, which together accounted for 55 minutes of downtime. The longest outage period was 15 minutes (in September), the others were all limited to 5 minutes. Most were due to planned database maintenance.A few years ago we asked Pingdom to start monitoring the availability of the ITRP service. Naturally, we also use our own tools to monitor the service, but we wanted to provide...

read more

easyITSMThe Emerging Player To Watch

Posted by on jun 10, 2013 in Analysts, IT Service Management | 0 comments

Forrester released a report on The State Of IT Service Management In 2012, a study they conducted together with itSMF USA. We were pleased to see that ITRP was already recognized as an exciting emerging player. One of the interesting findings of the report was specific about Software-as-a-Service. Forrester notes: “The simplicity of the pricing models and the time-to-value of SaaS have proven attractive to enterprises.”   We experience the same when organizations contact us or our partners to ask about our pricing...

read more

easyITSMeasyITSM LLC is a fact!

Posted by on feb 14, 2013 in Product Feature | 0 comments

easyITMS LLC has started operations in the United Arab Emirates, with the head office in Dubai. Look no further if you need Service Management expertise, with a very pragmatic, result driven approach.

read more